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Terms and Conditions

Terms & Conditions

These  Terms  &  Conditions  apply  for  information  and  services  offered  in www.spanishcoursesgrancanaria.com and  the  flyers  of  this  year.  In  both  you  find  all relevant  information related  to  the  courses,  general  characteristics  of  accommodation, prices and the program.

1.  GERNERAL INFORMATION

GRAN  CANARIA  EDUCTATION  &  CROSS-CULTURAL  EXPERIENCE,  S.L., (“SPANISH COURSES GRAN CANARIA”), B76282557 , C/ Obispo Romo 16 2B 35001 Las Palmas de Gran Canaria.

2.  APPLICABLE  REGULATION  TO  THESE  TERMS  &  CONDITIONS  AND CONTRACT APPROVAL

The present Terms & Conditions obey the Spanish Legislation R.D.L. 1/2007 November 16 th and  the General Regulation of the Defense of Consumers & Users (Ley General para la Defensa de Consumidores y Usuarios, Ley 7/1998, de 13 de  abril).

These Terms & Conditions apply to all contracts related to Spanish programs between GRAN CANARIA EDUCTATION & CROSS-CULTURAL EXPERIENCE and the customer.

3.  APPLICATION, PRICE AND PAYMENT  METHOD

The application takes place on the website www.spanishcoursesgrancanaria.com. The customer accepts these Terms & Conditions by confirming the purchase of the course with the payment.

The complete amount of the booked course (100%) will be transferred bank transfer in the  designated  bank  account  of  GRAN  CANARIA  EDUCATION  &  CROSSCULTURAL  EXPERIENCE,  in  a  maximum  period  of  5  days  after  the  online  registration.
After  this  period  the  contract  will  be  canceled  without  any  compensation  for  the  customer.

Once  the  payment  is  confirmed,  the customer  will receive  all relevant  information  related to the courses and later on information of the accommodation, approximately 10 days before the beginning of the course.

4.  CUSTOMERS’ CANCELLATION RIGHTS

The customer can cancel the contract within 14 days after the registration in the website having to communicate it to GRAN CANARIA EDUCATION & CROSS-CULTURAL EXPERIENCE  within  this  period.  The  complete  amount  of  the  course  will  be  reimbursed. After this period these Terms & Conditions will apply.

After  these  14  days  the  course  booked  cannot  be  cancelled  and  GRAN  CANARIA EDUCATION & CROSS-CULTURAL EXPERIENCE, SL will not make any reimbursement.

The cancellation right of the customer will not apply once the course has already started.
The customer will return any teaching material within 7 days.

5.  PROGRAMM CHANGES AND INCIDENTS

GRAN CANARIA EDUCATION & CROSS-CULTURAL EXPERIENCE commits to offering all services specified in the program booked. However the following has to be considered:

  1. In  case  GRAN  CANARIA  EDUCATION  &  CROSS-CULTURAL EXPERIENCE  is  forced  to  cancel  the  program  booked,  GRAN  CANARIA EDUCATION  & CROSS-CULTURAL EXPERIENCE will reimburse the complete amount transferred by the customer.
  2. It  will  not  be  mandatory  for  GRAN  CANARIA  EDUCATION  &  CROSS CULTURAL  EXPERIENCE  to  indemnify  the  customer  when  the  program cancelation is due to cases of force  majeure.
  3. If there are only one or two students enrolled on a group course the course will normally  still  take  place,  however,  we  will  reduce  the  course  time  to  75%  (two students)  or  to  50%  (one  student)  of  the  group  time.  GRAN  CANARIA EDUCATION  &  CROSS-CULTURAL  EXPERIENCE  decides  if  the  course  will take place in the morning or in the afternoon. This also refers to individual lessons.
  4. Classes on Bank holidays in Spain do not take place and will not be reimbursed from GRAN CANARIA EDUCATION & CROSS-CULTURAL EXPERIENCE. If two public holidays fall in the same week, then classes from one day will b e made up.  Public holidays 2018  (1st and  6th January; 29th and 30th March; 1st and 30th May; 15th August; 15th September; 12th October; 1st November; 6th, 8th and 25th December).

    Bank holidays  2019  - (1st and 7th January; 18th and 19th April; 1st and 30th May; 15th August; 1st November; 6th and 25th December)
    .
  5. GRAN  CANARIA  EDUCATION  &  CROSS-CULTURAL  EXPERIENCE reserves  the  right  to  refuse  admission,  or  dismiss  a  student,  in  the  event  of misconduct,  unsatisfactory  attendance  or  unsatisfactory  work,  without  a  refund  of fees.
  6. Travel and the cost of weekend activities are not included in the price.
  7. Any  complaint  of  the  customer  once  the  program  has  started  has  to  be communicated  to  GRAN  CANARIA  EDUCATION  &  CROSS-CULTURAL EXPERIENCE  who  will  try  to  offer  a  satisfactory  solution  immediately.  If  the offered solution is not satisfactory for the customer, the customer has a period of one month  to  report  a  written  complaint  to  GRAN  CANARIA  EDUCATION  & CROSS-CULTURAL  EXPERIENCE.  GRAN  CANARIA  EDUCATION  & CROSS-CULTURAL  EXPERIENCE  itself  will  respond  to  this  written  complaint within the period of one month. If  the proposed solution isn’t still satisfactory the customer can carry out any legal action considered appropriate.

6.  PERSONAL DATA PROTECTION

By  complying  with  the  Data  Protection  Legislation  (Ley  Orgánica  15/1999,  de  13  de diciembre,  de  Protección  de  datos  de  carácter  Personal)  GRAN  CANARIA EDUCATION & CROSS-CULTURAL EXPERIENCE informs that all personal data of our customers will be held on a file (property of GRAN CANARIA EDUCATION & CROSS-CULTURAL  EXPERIENCE),  for  all  commercial  and  operative  needs  of  GRAN CANARIA  EDUCATION  &  CROSS-CULTURAL  EXPERIENCE.  The  acceptance  of this Terms & Conditions implies the consent of the handling of this information for the specified  activities.  Furthermore,  you  have  the  right  to  access,  alter  and  cancel  this information  in  the  terms  specified  by  the  applied  legislation.  Please  contact  therefore GRAN CANARIA EDUCATION & CROSS-CULTURAL EXPERIENCE, C/Obipo Romo  16  2B  indicating  “Dirección”  as  the  addressee  or  at  the  email: info@spanishcoursesgrancanaria.com

7.  VALIDITY PERIOD OF THESE TERMS & CONDITIONS

These Terms & Conditions are valid for this present year.

8.  CONFLICT RESOLUTION

Any  conflict  will  be  resolved  by  the  corresponding  court  in  accordance  with  the applicable legislation.

9.  SPECIFIC CONDITIONS OF THE COURSES

The conditions of the specific course booked will apply (level, duration, range).